Business Analyst - Contact Centre
| Job Title: | Business Analyst - Contact Centre |
| Contract Type: | Contract |
| Location: | Antwerp, Belgium |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | Janaury 2020 |
| Reference: | BBBH8471 |
| Contact Name: | David Lawrence |
| Contact Email: | david@vineresources.com |
| Job Published: | December 04, 2019 14:52 |
Job Description
You will be responsible for performing the functional analysis a project focusing on IVR & Contact Centre technologies, integrating with the overall organisation application landscape. This will require close cooperation with business stakeholders, business consultants, TIO architects, technical analysts and vendor partners.
Experience
*Experience in requirements gathering, functional analysis and solution design
*Used to working in a complex system landscape with integration points to external systems
*Experience with omnichannel routing systems and IVR technology is a plus
*Result driven, excellent communicator and team player
*English and Dutch speaking essential
This would be for a January start and is likely to be a 2 year programme so looking for those who can commit longer term.
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