Business Analyst - Contact Centre

Business Analyst - Contact Centre

Job Title: Business Analyst - Contact Centre
Contract Type: Contract
Location: Antwerp, Belgium
Salary: Negotiable
Start Date: Janaury 2020
Reference: BBBH8471
Contact Name: David Lawrence
Contact Email:
Job Published: December 04, 2019 14:52

Job Description

We are looking for a Business Analyst for a long term contract engagement for a brand new Contact Centre deployment across the organisation.

You will be responsible for performing the functional analysis a project focusing on IVR & Contact Centre technologies, integrating with the overall organisation application landscape. This will require close cooperation with business stakeholders, business consultants, TIO architects, technical analysts and vendor partners.


*Experience in requirements gathering, functional analysis and solution design
*Used to working in a complex system landscape with integration points to external systems
*Experience with omnichannel routing systems and IVR technology is a plus
*Result driven, excellent communicator and team player
*English and Dutch speaking essential

This would be for a January start and is likely to be a 2 year programme so looking for those who can commit longer term.