E2E Solution Designer, IVR Front End Portals

E2E Solution Designer, IVR Front End Portals

Job Title: E2E Solution Designer, IVR Front End Portals
Contract Type: Contract
Location: Reading, Berkshire
Salary: £480 - £500 per day
Start Date: ASAP
Reference: BBBH5744
Contact Name: Mark Crorkin
Contact Email:
Job Published: June 14, 2017 13:34

Job Description

Do you have experience of working as a Solution Designer on large, complex customer care programmes ?

Our client immediately requires a strong End to End Solution Designer to work on a project within the clients front end portal project.

The successful candidate will need to translate requirements into a solution vision, system specifications, and implementation tasks in accordance with the overall requirements, IT strategy and architecture; and therefore deliver the overall technical IT solution design for the project.

In particular we are looking for experience of:
Front end care portal design
IVR/VXML design
Key Accountabilities

Reporting directly to the Project Manager you will be primarily accountable for:

Producing and owning the E2E Solution Design Document which will be the reference document for the technical implementation
Ensuring any detailed platform solution designs are produced and aligned with the E2E Solution Design Document
Responsible for alignment of the Technical Solution with project requirements including definition of project phasing and work package breakdown
Owning the project list of Solution Design issues or queries and works closely with the SI to agree and communicate resolution
Ensuring that the E2E Solution Design remains up to date throughout the lifecycle of the project; that it represents the solution which is deployed; and that the final solution is communicated back to Architecture to baseline production environments/infrastructure and to any other interested parties
The key project relationships for the E2E Solution Designer are with IT Architecture, Business Analysts, Technical Project Managers, Platform Solution Designers, Development Leads, Validation, Operations and Information Security teams, as well as external suppliers.
Mandatory Requirements

The successful candidate will be able to demonstrate:

Solution Design Experience: 5+ years of experience in designing technical solutions in a multi-tiered IT infrastructure. Comfortable operating within large, matrixed project teams (containing internal, external, 3rd party vendors, Top Tier SI's)
Project Environment: Proven ability to deliver projects in dynamic, fast paced and challenging corporate environments.
Qualifications: IT related degree or similar
Functional/Technical Experience:
Stakeholder management, specifically - exceptional communication and mediation skills.
Workshop planning and execution
Solution blueprint/design creation
Technical and business analysis
Industry experience: Mobile, Telco, Broadcast Media, or Broadband industry experience

Optional Requirements

It will also help your application if you can show experience of:
Order management design
Network assurance, particularly Telco diagnostics
IT application or integration development/architecture

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