Incident Manager
| Job Title: | Incident Manager |
| Contract Type: | Permanent |
| Location: | Reading, Berkshire |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP OR NOTICE PERIOD ACCEPTAB |
| Reference: | BBBH5527 |
| Contact Name: | Chang Liu |
| Contact Email: | chang.liu@vineresources.com |
| Job Published: | November 14, 2016 16:40 |
Job Description
Apply now for this fantastic opportunity of working with the leading global ICT solutions provider which is specialised in enterprises solutions and technology ICT.
As incident manager, you will be responsible for managing incidents, especially P1/P2, to meet contractual SLA and make the customer be happy of the whole process of issue handling. You will produce complete reports for major incident review and incident trend analysis. You will have the opportunities to build a strong relationship with your clients who are world leading game players.
Experience:
*8+ years' work experience with 4+ year's incident management experience in telecom domain.
*Deep understanding of ITIL. Basic mobile network knowledge, and software, especially Billing/CRM, is preferred.
*Bachelor degree or above in relevant industry
Submit your CV now for this fantastic opportunity for your future career. We will get in touch with you shortly for a confidential discussion with more exciting details.
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