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Incident Manager

Incident Manager

Job Title: Incident Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: Negotiable
Start Date: ASAP OR NOTICE PERIOD ACCEPTAB
Reference: BBBH5527
Contact Name: Chang Liu
Contact Email: chang.liu@vineresources.com
Job Published: November 14, 2016 16:40

Job Description

Do you feel excited about protecting the beating heart of the enterprises, solving the incidents with your knowledge and saving your client from the potential lost?

Apply now for this fantastic opportunity of working with the leading global ICT solutions provider which is specialised in enterprises solutions and technology ICT.

As incident manager, you will be responsible for managing incidents, especially P1/P2, to meet contractual SLA and make the customer be happy of the whole process of issue handling. You will produce complete reports for major incident review and incident trend analysis. You will have the opportunities to build a strong relationship with your clients who are world leading game players.
Experience:

*8+ years' work experience with 4+ year's incident management experience in telecom domain.
*Deep understanding of ITIL. Basic mobile network knowledge, and software, especially Billing/CRM, is preferred.
*Bachelor degree or above in relevant industry

Submit your CV now for this fantastic opportunity for your future career. We will get in touch with you shortly for a confidential discussion with more exciting details.