IT Project Manager - Service Management

IT Project Manager - Service Management

Job Title: IT Project Manager - Service Management
Contract Type: Contract
Location: London, England
Salary: Up to £400 per day
Start Date: ASAP
Reference: BBBH8661
Contact Name: David Lawrence
Contact Email:
Job Published: September 13, 2021 10:24

Job Description

IT Project Manager - Service Management

IT Project Manager required for Service Delivery to be be responsible for the delivery of Operational and Support Readiness of new Products and Services across a corporate business line.

*You will lead transformation and readiness activities from initiation through to final implementation. This will be in the context of overall end to end delivery or defined and agreed Group Service Management scope, providing successful and quantifiable outcomes in line with business goals and objectives.
*You are the gate keeper for Service Introduction, proactively assessing the most efficient and effective way to manage and deliver transformation and readiness in a timely manner. Ensuring programmes and projects fully consider and comply with agreed Service Acceptance Criteria, through effective Impact assessment, scope and delivery planning, budget management.
*You will support and promote Project Delivery and Service Introduction best practice and continuous improvement adopting End to End framework on project engagements
*Build collaborative relationships with stakeholders across business, operational and delivery areas acting as a 'trusted advisor', aligning on recommendations, providing guidance on feasible solutions, resolving issues, influencing ops readiness approach, without impacting delivery or compromising Service Acceptance


*You will have a strong track record of successfully delivering readiness and transformation plans across multi-platform, cross Service Introduction projects and engagements. Results and delivery, oriented you will lead by example, communicating openly and transparently at all levels exhibiting pragmatism, drive, and credibility.
*Experienced in developing, shaping, and delivering effective Service Management policies and solutions. You will have delivered large initiatives from start to finish and experienced all phases of the delivery lifecycle, ideally in an industry sector or area relatable to the businesses's core products and Services.
*Flexible in your approach, able to adapt your style and methods, getting the best out of all resources required to successfully deliver. Open and receptive, you are intuitive and able to recognise when things are going off track, making the necessary adjustments or hard decisions to maintain focus and successful delivery.
*Facilitator, able to resolve tensions, improve collaboration and engagement towards shared goals in any situation, at all levels. You will achieve this as a brilliant communicator and listener, who is able to translate messages, simplify and summarise issues in a straightforward and succinct manner
*You will be comfortable in quickly grasping ideas in both familiar and unfamiliar domains, using your experience, and acquired knowledge to shape effective solutions that meet the strategic Service Management and Business objectives

This is a 6 month+ engagement inside IR35 with some occasional travel required in London