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Manage customer communications in all cases, incoming calls, status updates, ready reports.Deliver a solution rate.Make troubleshooting / malformations with access providers.Dispatch field technologies and spare parts in incident management.Manage customer scales.Require and collaborate in Special Bid to ensure that deviations in service can be managed by Support.Require and cooperate in the development of our support systems and service portfolios.
1-2 years of experience with similar services.
Good knowledge in TCP / IP, routing and switching.
Certification, eg CCNA / CCNP..
Swedish and English Speaker.
A strong customer focus - professional, business, talented / committed communicator.
Higher education in Network/Data Communication is a plus.
If interested in this role, please apply as the deadline will be this week.
Looking for local Swedish based candidates
Job published:about 1 month ago