Job Description

Our client is a leading Telecoms operator in Sweden. Due to business demand they require a Network support technician to work with incident management & customer support of Networking WAN services (IP VPN, E-VPN, Internet).

Role

Manage customer communications in all cases, incoming calls, status updates, ready reports
Troubleshooting with access providers
Dispatch field technologies and spare parts in incident management
Collaborate to ensure that deviations in service can be managed by Support
Cooperate in the development of support systems and service portfolios

Experience

Higher Education in Network / Data Communication
1-2 years of experience with similar services including network support like WAN services
Fluent Swedish and English speaker
A strong customer focus - professional, business, talented / committed communicator

We are looking for you who have their own drive and a professional approach. You can prioritize at a high pace and communicate well with your team, users and suppliers. You should have a great interest in technology and system solutions. Furthermore, we see that you are structured, analytical and have a very good teamwork. The work is being conducted at a high pace with tight time frames in a changing and multifaceted system environment, requiring you to be prestigious and driving.

This is an intial 3 month contract however a longer term contract is highly likely

Network Support

Network Support

Job Description

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Consultant

David Lawrence

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