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Programme Manager B2B Transformation

Programme Manager B2B Transformation

Job Title: Programme Manager B2B Transformation
Contract Type: Contract
Location: Antwerp, Belgium
Industry:
Salary: €600 - €800 per day
Start Date: ASAP
Reference: BBBH7183
Contact Name: David Lawrence
Contact Email: david@vineresources.com
Job Published: January 30, 2018 14:28

Job Description

My client requires a Senior Programme Manager for a large Transformation Program with their B2B Customers within the Telecoms industry.

Role:
*Able to operate in an environment with conflict of interests, high ambiguity, and high risk, align different stakeholders.
*Able to create a (program) organization from scratch, covering not only the technology aspects (systems), but also setting up the needed operations and change (people and process).
*Translate a Program vision into a roadmap, multiple project/phases deliverables, solution and planning
*Managing Program Delivery towards business objectives, steer teams across departments towards Project/Program results.
*Manage dependencies within the Project/Program and with other initiatives. Getting things done.
*Managing & leading change in complex transformation programs
*Risk Management, dealing with high ambiguity
*Lead the team to define different scenarios and solutions, taking into account multiple constraints, uncertainty and opinions/visions.
*Stakeholder management (including change & conflict management, expectation mgmt. & alignment up to Leadership Team level) Required Experience:
*Experience and understanding of customer contact centres services operations.
*Demonstrated successful change management in complex transformation programs
*Telecom experience is certainly an asset, but equivalent experience will also be considered.

Experience:

*Experience and understanding of customer contact centres services operations.
*Demonstrated successful change management in complex transformation programs
*Telecom experience is certainly an asset, but equivalent experience will also be considered.

English speaking is fine but any dutch or French will be a plus but not essential.