Project Manager - BSS (Delivery)
| Job Title: | Project Manager - BSS (Delivery) |
| Contract Type: | Contract |
| Location: | Düsseldorf (40549), Nordrhein-Westfalen |
| Industry: | |
| Salary: | €600 - €700 per day |
| Start Date: | ASAP |
| Reference: | BBBH5476 |
| Contact Name: | Mark Crorkin |
| Contact Email: | mark.crorkin@vineresources.com |
| Job Published: | September 28, 2016 10:23 |
Job Description
Main Responsibilities:
Responsible for tracking all deployed equipment and associated software versions at all customer locations
Maintain strong relationships with customers acting as their advocate with referenece to BSS (Business Supporting System) solution to ensure best-in-class service while maintaining appropriate internal policies and procedures
Ensure open communication between the customer and the delivery team
Ensure all services and support efforts are coordinated with the customer as well as through all relevant internal departments
Verify incident tracking tickets contain complete status information, are up-to-date and resolved within a reasonable amount of time
Serve a point of escalation for ongoing issue resolution involving deployed solutions
Ensure all technical and support escalations are fully documented, tracked and resolved in a timely manner
Skill Requirements:
10+ year experience in telecom Domain
English is mandatory and German is preferred.
Experience deploying BSS system solutions
Strong program/project management skills
Good customer facing experience in a delivery environment.
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