Senior Business Analyst
|Job Title:||Senior Business Analyst|
|Contact Name:||Melania Della Valle|
|Job Published:||July 31, 2017 15:25|
You will be working in a team of functional and technical analysts handling projects on the BSS Sales & Customer service systems.
The BSS Sales & Customer Service systems consist of all IT applications that are used to support the company's business processes.
- Proven experience in contact center domain and backend integrations
- Thorough understanding of technologies used in call routing and contact center applications
- Knowledge of Avaya, Genesys or Sonus is a plus
- Can advise on architecture for call routing and contact center applications in a corporate environment
- Can take the lead in the analysis phase for large projects (+500MD)
- Can perform functional analysis for small to large projects
- Fluent spoken and written English is a must (Dutch or French is a plus)
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