Job Description

My client, one of the leading Telco companies in Belgium, is looking for a Senior Business Analyst willing to join the BSS Sales & Customer service team.

Responsibilities:
You will be working in a team of functional and technical analysts handling projects on the BSS Sales & Customer service systems.
The BSS Sales & Customer Service systems consist of all IT applications that are used to support the company's business processes.

Experience:
- Proven experience in contact center domain and backend integrations
- Thorough understanding of technologies used in call routing and contact center applications
- Knowledge of Avaya, Genesys or Sonus is a plus
- Can advise on architecture for call routing and contact center applications in a corporate environment
- Can take the lead in the analysis phase for large projects (+500MD)
- Can perform functional analysis for small to large projects
- Fluent spoken and written English is a must (Dutch or French is a plus)

Apply today for an immediate response!

Senior Business Analyst

Senior Business Analyst

Job Description

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