Senior Business Analyst

Senior Business Analyst

Job Title: Senior Business Analyst
Contract Type: Contract
Location: Antwerp, Belgium
Salary: Negotiable
Start Date: ASAP
Reference: BBBH6475
Contact Name: Melania Della Valle
Contact Email:
Job Published: November 24, 2017 08:57

Job Description

My client, one of the leading Telecom operators in Belgium, is looking for a Senior Business Analyst who will be responsible for developing and maintaining coherent business processes and business requirements documentation.
You will be working on business analysis as well as on the configuration of IVR and you're familiar with Genesys contact centre products.

- Business process analysis - You identify the demand of the business. You analyze their needs and you determine the impact on existing processes, systems and tools.
- Business requirements gathering - Based on workshops and interviews with the business, you gather the business requirements and independently define the detailed business requirements in a business requirements document.
- Business process modeling and optimization - You map the as-is and define the to-be in consultation with the business. You work out the necessary process adjustments and document them in flowcharts.
- You support IT and business in converting the business requirements into an implementation. You are SPOC for business and IT.
- Business acceptance testing - You organize the business acceptance testing (BAT) and supervise the business when testing new system implementations.
- Release coordination - You offer on-side support to the assigned BAT testers the day of the release and you give a go / no go for your project.

* You have a master's degree and have at least 5 years of relevant work experience.
* You like to work in projects. You have experience with process modeling and business analysis.
* You have strong analytical skills, conceptual thinking ability and a sense of reality. You are pragmatic. You question ideas and weigh several options critically.
* You work in a structured way. You have an eye for detail without losing the overview.
* You can work autonomously. You are proactive and ask for help spontaneously.
* You are a team player but also dare to bear the final responsibility.
* You take ownership of your job responsibilities and are able to work in a dynamic and rapidly changing environment.
* You are highly communicative and can adjust your language according to the person you are talking to.
* Experience or affinity with IT is an asset.
* Knowledge of telecom products or experience within a telco environment is a plus.
* Familiarity with IVR configuration and Genesys contact centre products is highly beneficial

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