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Senior Functional Analyst BSS

Senior Functional Analyst BSS

Job Title: Senior Functional Analyst BSS
Contract Type: Contract
Location: Antwerp, Belgium
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH5907
Contact Name: Melania Della Valle
Contact Email: melania.dellavalle@vineresources.com
Job Published: September 22, 2017 09:27

Job Description

My client, a leading Telco operator in Belgium, is looking for a Senior Functional Analyst for the BSS Sales & Customer service team.

You will be working in a team of functional and technical analysts handling projects on the BSS S&CS systems within the organization.
The BSS S&CS systems consist of all IT applications that are used to support the company's business processes:
Customer management:
Appointments & ticketing
Communications
Credit check
Fraud management
Contact center:
Call routing
IVR
Product management:
Product holding
Best offer
Order management:
Order intake
Order confirmation
OMS & troubleshooting

Cooperation with other teams to realize projects End-to-End:
Online team - Customer facing web applications & apps
BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
OSS team: technical order management & provisioning

Experience:
oBSS O2B & Customer Care within Telecom
oSOA architecture
oExperience in contact center area is a plus
oTechnical background is a plus
oFluent spoken and written English is a must
oNL or FR is a plus

Are you a Senior Functional Analyst with extensive experience in the Telco industry looking for a new challenge?
If so, apply today for an immediate response!


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