Senior Functional Analyst BSS OR OSS

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Senior Functional Analyst BSS OR OSS


Belgium, Belgium


My client requires a number of Business Analysts to join an existing team working in a team of functional and technical analysts handling projects on the BSS systems within a telecoms operator environment.

Functional scope includes:
*Customer management
*Appointments & ticketing
*Credit check
*Fraud management
*Contact center
*Call routing
*Product management
*Product holding
*Next Best offer
*Order management
*Order intake & confirmation
*OMS & troubleshooting
*Cooperation with other teams to realize projects End-to-End
*Online team - Customer facing web applications & apps
*BSS Rating & Billing team: pre-billing, post-billing, real time rating for mobile and fixed
*OSS team: technical order management & provisioning

*Strong background in functional analysis and solution design
*Used to working in a complex system landscape with integration points to external systems
*Experience in reviewing of technical project documentation
*Knowledge of O2B process and customer care in a telecom environment is a plus
*Experinece of BSS (Billing systems and CRM systems)

English speaking is essential and this could be a long term contract for the right person.
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Job Details

  • Job Type:

  • Rate:

    €500 - €600 per day
  • Reference: