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Service Delivery Manager

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Service Delivery Manager

Broadcast Media & Entertainment

London, England

Description

Service Delivery Manager

We are looking for a service delivery manager to work in a fast-moving environment who are delivering new technology across European consumer service for online and digital services serving millions of customers working with group programmes to delivery of new products across group technology.  You will lead transformation and readiness activities from initiation through to final implementation. This will be in the context of overall end to end delivery or defined and agreed Group Service Management scope, providing successful and quantifiable outcomes in line with business goals and objectives

Role

*Working with demand funnels (after demand planning) working with delivery programmers and driving an impact assessment within service transition
*Delivery of new products and services driving successful outcome what are the principles that need to be applied and the initial shape and how should align with the overall process.
*Work within the budgets allocated to shape the delivery with agreed parameters to land the delivery
*Provide structure and guidance across your programme and projects including scope management, budget controls and risk and issue management

Experience

*Need the complex end to end delivery and cross-organisation transformation programmes experience within Service management
*Service transition experience and service introduction and exp of working with demand and impact assessment
*You'll have both project management principals for the budget allocated to shape the delivery with agreed parameters
*Proven ability to apply service introduction principles and different technology stacks in a complex large scale organisation within digital or online services
*Excellent communication skills and ability to drive a successful outcome


This would be mainly remote but with some workshops and meetings required in London. This role is inside IR35.

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Job Details

  • Job Type:

    Contract
  • Rate:

    Negotable
  • Job published:

    12 days ago
  • Reference:

    BBBH8694