Service Manager

Service Manager

Job Title: Service Manager
Contract Type: Contract
Location: Köln (50933), Nordrhein-Westfalen
Salary: Up to €1 per day + Negotiable
Start Date: ASAP
Reference: BBBH7517
Contact Name: David Lawrence
Contact Email:
Job Published: May 24, 2018 14:05

Job Description

My client is a leading communications company and require a Service Manager to interface between IT and the field of customer operations full time
*Error management process coordination with external suppliers
*Assistance in controlling the internal and external process participants / stakeholders
*Assistance in the management of incident management independent system analysis
*Quality Check Delivered Reports
*management-capable processing of billing issues based on cause-and-effect chain
*Prioritization of topics together with the department (active)
*Execution / evaluation of interface controls
*Recognizing necessary optimization measures and processing them
*Optimization measures Billing Operations
*Control of the process based on the given KPIs, poetic communication of risks

*Know how in risk management
*Strong analysis and problem-solving skills
*Distinct prioritization (distinction between urgent / important etc.)
*very good telecommunication know-how
*sovereign appearance and communication strength
*Pronounced process thinking
Nice to have but not essential
*Deep System Know How and understanding of the influencing processes (E2E view)
*Offshore Know How and Experience

Please send your CV now for an immediate response.

Get similar jobs like these by email

By submitting your details you agree to our T&C's