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Solution Designer

Solution Designer

Job Title: Solution Designer
Contract Type: Contract
Location: Hampshire, Hampshire
Industry:
Salary: £450 - £500 per day
Start Date: ASAP
Reference: BBBH5516
Contact Name: Mark Crorkin
Contact Email: mark.crorkin@vineresources.com
Job Published: November 03, 2016 16:05

Job Description

Solution Designer

I am recruiting for a Solution Designer to work on a fit for growth project / contact centre enhancement project with the following skills:

General experience of Telco end-to-end solution design/architecture
Multi-system and multichannel customer care integration
Intelligent routing of customer service requests and interactions
Case and workflow management
Level 1 and 2 customer service and integration to Level 3 systems
Integration to automated fault diagnostics (fixed-line products)

Strong communication skills to technical and non-technical audiences
The ability to make decisions on major technical and delivery issues
Excellent communications skills, both verbal and written
Demonstrates a high level of interpersonal skills, and is comfortable at all levels of contact and in a wide variety of situations
A broad understanding across the whole of the software life cycle with a record of having applied the knowledge successfully in a variety of situations. Has a comprehensive knowledge of software process models and quality assurance.


Good knowledge of software principles and design experience with relevant platforms
Experience of UML design principles
Proven experience of working with technical teams at all levels, from design through to development and implementation
Able to coordinate design decisions for systems to be delivered by multiple suppliers, both internal and external.
Ability to lead design discussions, internally or with third party vendors
Understanding of development methodology and software development


IT related degree or similar, preferred
Other IT industry qualifications and evidence of vocational training/experience
Experience of designing / architecting solutions in a multi-tiered IT infrastructure


Negotiable skills/experience that would be a plus but not essential:
Desirable: knowledge management strategies (including self-learning systems)
IT systems: Kana, eGain, SFDC, Customer Portals, Customer Care systems, Workforce Management systems