Voice Support Engineer

Voice Support Engineer

Job Title: Voice Support Engineer
Contract Type: Contract
Location: London, England
Salary: Negotiable
Start Date: ASAP
Reference: BBBH8620
Contact Name: David Lawrence
Contact Email:
Job Published: March 01, 2021 10:22

Job Description

Voice Networks Operations - Voice Support Engineer
Remote with some travel to London

Voice Support Engineer

We are looking for a Voice Support Engineer to join an existing team as the transition from one provider to Nokia IMS within their Network operations covering all fixed line platforms, elements, systems and services.


*Manage the migration of all TDM to SIP interconnects on our IMS platforms,
*Be engaged in the provisioning, testing, troubleshooting and validating new SIP interconnects with our interconnect partners
*Manage escalations and resolve issues in accordance to agreed SLAs, identifying root cause of problems and outlining appropriate solutions.
*Utilise KPIs, stats, and analysis flows to spot, track trends and areas of concern
*Create procedures such as troubleshooting guides, upgrade and migration processes


*Experience and knowledge working with the Nokia IMS switch, and architecture
*You should have good communication skills to work with other areas of the business
*Knowledgeable in voice protocols, including C7, SIP, H248 and Diameter
*Experience in Operational and NOC environments
*Knowledgeable in voice switch translation and UK dial plans