We are looking for a Service Delivery Manager to join our team for an exciting contract opportunity to manage the implementation and BAU support of a large-scale Oracle ERP financials and supply chain system. This role will involve implementing and running the system at the same time, while providing Level 2 and 3 support, including advanced customer support, for a range of custom integrations and Oracle analytics cloud. Incident management and service improvement will also be key responsibilities, accounting for 50% of the role.

Key Responsibilities:

• Assist implementation of a large-scale Oracle ERP financials and supply chain system, working closely with the clients and partners to ensure seamless delivery of the project.
• Provide Level 2 and 3 support for a range of custom integrations and Oracle analytics cloud.
• Manage the BAU support of the system, ensuring that all issues are resolved in a timely and effective manner.
• Manage incident management processes and procedures including escalation, identification, response, communication, and closure of incidents, as well as implementing proactive measures to prevent future incidents.
• Identify opportunities for service improvement and implement initiatives to improve the quality and efficiency of the service delivery.
• Ensure that the project is delivered on time, within budget, and to the client's satisfaction.
• Develop and maintain strong relationships with the client and internal stakeholders.
• Provide regular updates to the client and internal stakeholders on the progress of the project.

Key Requirements:

• Strong experience in managing large-scale ERP implementations, ideally Oracle ERP financials and supply chain systems.
• Experience in providing Level 2 and 3 support for complex ERP systems.
• Strong understanding o cloud technologies including custom integrations.
• Experience in incident management processes and procedures including escalation, identification, response, communication, and closure of incidents.
• Experience in identifying opportunities for service improvement and implementing initiatives to improve the quality and efficiency of service delivery.
• Strong experience in managing multiple stakeholders and delivering projects on time and within budget.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.