Change Analyst

We're looking for a Change Analyst to lead training efforts for a large-scale point of sale (POS) system rollout. This role involves crafting effective training visualisations collaborating with stakeholders and ensuring a smooth transition for thousands of users across a diverse range of demographics.

Role

*Identify training needs and develop user-friendly materials for the new POS system.
*Create engaging training resources, including manuals and online tutorials.
*Work closely with stakeholders to gather insights and incorporate feedback into training programs.
*Communicate clear plans for training sessions and system rollout.
*Facilitate in-person and virtual training sessions, ensuring users acquire necessary skills.
*Provide ongoing support through FAQs, helpdesk assistance, and continuous improvement.
*Track key performance indicators to assess training effectiveness.
*Maintain and update detailed documentation of training materials and processes.



Experience

*You'll be an experienced change analyst having worked with similar large-scale company roll outs of new software training.
*Exceptional analytical, communication, and collaboration skills.
*You'll be excellent stakeholder management experience as well as experience in presenting easy to understand training documentation.


This will be a remote based role in Sydney, Brisbane or Melbourne but may require some occasional onsite visits. If you're passionate about training and change management, apply now to play a pivotal role in this transformative initiative.